Tables index

From

Perceived Service Quality, Trust, Customer Satisfaction and Customer Loyalty in the Banking Sector of Bukavu (East of DR Congo)

Aganze Bisimwa, Dennis Nuwagaba, Samuel Musigire

Journal of Business and Management Sciences. 2019, 7(3), 100-111 doi:10.12691/jbms-7-3-1
  • Table 1. Results of the Exploratory Factor Analysis
  • Table 2. Correlation between Constructs and Square root of Average Variance Extracted
  • Table 3. Summary of the Descriptive Statistics
  • Table 4. Correlation Matrix between the Study Variables
  • Table 5. Summary of the Hierarchical Regressions
  • Table 6. Testing the Mediating Role of Customer Satisfaction in the Relationship between Perceived Service Quality and Customer Loyalty
  • Table 7. Testing the Mediating Role of Customer Satisfaction in the Relationship between Trust and Customer Loyalty