Table 6. Testing the Mediating Role of Customer Satisfaction in the Relationship between Perceived Service Quality and Customer Loyalty

From

Perceived Service Quality, Trust, Customer Satisfaction and Customer Loyalty in the Banking Sector of Bukavu (East of DR Congo)

Aganze Bisimwa, Dennis Nuwagaba, Samuel Musigire

Journal of Business and Management Sciences. 2019, 7(3), 100-111 doi:10.12691/jbms-7-3-1