Figures index

From

Quality Management and Its Role in Improving Service Quality in Public Sector

Abdulaziz Al-Ibrahim

Journal of Business and Management Sciences. 2014, 2(6), 123-147 doi:10.12691/jbms-2-6-1
  • Figure 1. The TQM Process
  • Figure 2. Deming’s Cycle
  • Figure 3. Cause and Effect Diagram
  • Figure 4. SERVQUAL Model (Buttle, 1996:9)